Zairsoft Action Airsoft offers the following Returns and
Warranty Policy:
All AEG and GBB are function and chrono tested before leaving our shop to insure the product is functional. They are also visually inspected for any external damage.
AEGs and GBB are not covered with any sort of usage warranty. All other AEGs and GBB are only covered for damage on arrival or factory defects determined by Zairsoft (Problems must be reported within 24 hours of receipt of package).
For claims on products that are damaged during shipping you must have purchased shipping insurance. Claims must be filed with the shipping service.
Removal of orange tip and/or using faulty BBs (I.E. low grade BBs, BBs below .20g in weight) will void warranty.
Returned items must be in ORIGINAL condition with all original packaging and manuals.
BBs, upgrade parts, and gas are considered consumables and are not returnable.
Upgrade parts are not returnable once they have been removed from the packaging and installed or otherwise changed from new condition. This is due to factors beyond our control such as the technical expertise of the person performing the upgrade, the condition of the gun and other parts that is being upgraded, type of motor, battery voltage, etc.
There will be a 15% restocking fee for returns.
Shipping charges are not refundable.
Cost of sending product(s) back to us is not covered in our warranty and return policy.
You must email support@zairsoft.com for all warranty and return claims before you ship any item back.
There are no warranties, explicit or implied, provided for accessories.
Returns are not allowed unless Zairsoft issues pre-authorization for the return.
Zairsoft Action Airsoft International Orders (Outside the U.S.) Policy:
Absolutely no warranty on any items or even guarantee of delivery. No exceptions.
Due to the amount of corruption with international transactions, the following protocols will be adhered to; otherwise, your international order can not be accepted:
We do no ship to Africa, Asia or Italy. Other countries may also apply.
We only ship USPS Priority International. Go to www.usps.com for more information. Use the non-internet prices.
The charges for 1 lb is usually around $24 and insurance on $100 is an additional $3. Two lbs raises the cost by around $3. These are only estimates so please consult the USPS rates online.
International Order:
1. Create an account on our site and be sure to include your daytime phone number.
2. Select the items that you wish to purchase by adding them to the shopping cart. DO NOT PAY at this point.
3. E-mail at support@zairsoft.com and to get a shipping quote on the items that you selected.
4. We will e-mail the shipping quote with insurance costs included. Insurance is required.
5. Once you agree we will e-mail you a PayPal invoice including the shipping costs.
6. Pay the PayPal invoice and you order will ship within one business day.
Conditions:
1) We WILL NOT SHIP ANY AIRSOFT GUN international.
2) ALL THE RISK IS ASSUMED BY THE CUSTOMER.
3) We are not familiar with your local laws or delivery reliability; therefore, cannot guarantee delivery.
4) PayPal is the only form of payment accepted for international orders.
5) Orders will be mailed insured and with delivery tracking. If the package does not make it to the destination FOR WHATEVER REASON, the order will NOT be refunded.
6) Orders will be inspected/checked 3 different times prior to shipping. If any items are "missing", or the package is damaged during transit, or found to be defective, or anything else wrong, we will not refund or replace any items. If the package is insured, the customer can make the claim with their postal service.
7) All sales are absolutely final.
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